DEALING WITH CONFLICT ASSERTIVELY
This intensive one-day programme will help you handle working relationships which are being damaged by conflict. The day aims to help you recognise and anticipate the likelihood of conflict, and looks at ways of resolving conflicts by focussing on mutual needs and interests, rather than on opposing positions.
You will be encouraged to practise your skills; the day will be interactive with opportunities for discussion.
Causes of conflict: why does it exist? Where does it originate?
If conflict is inevitable, what options are available to you?
Personal inventory: looking at your preferred style
How does your preferred style help or hinder you?
Developing self-awareness and awareness of others
Practice with personal scenarios
Attacking the issue, not the person
Verbal skills: questioning and listening
Open and honest feedback
Working towards a low-stress, high-trust future
FOR MORE INFORMATION E-MAIL firstname.lastname@example.org
or ring Kate on 07977 608769