Course Date

TBC

Dealing with Conflict Assertively

COURSE OUTLINE

 

DEALING WITH CONFLICT ASSERTIVELY 

This intensive one-day programme will help you handle working relationships which are being damaged by conflict. The day aims to help you recognise and anticipate the likelihood of conflict, and looks at ways of resolving conflicts by focussing on mutual needs and interests, rather than on opposing positions.

You will be encouraged to practise your skills; the day will be interactive with opportunities for discussion. 

Morning

Causes of conflict: why does it exist? Where does it originate?

If conflict is inevitable, what options are available to you?

Personal inventory: looking at your preferred style

How does your preferred style help or hinder you?

Developing self-awareness and awareness of others

Afternoon

Practice with personal scenarios

‘Verbal Judo’

Attacking the issue, not the person

Verbal skills: questioning and listening

Open and honest feedback

De-escalation skills

Working towards a low-stress, high-trust future

 

FOR MORE INFORMATION E-MAIL info@hampshire-training.co.uk

or ring Kate on 07977 608769